GENERAL
M/s. Kritsnam Technologies Private Limited, a company registered under the Companies Act, 2013 and having its registered office at Door no. 3-59/2, Yamnampet Village, Ghatkesar Mandal, Medchal-Malkajgiri District, Hyderabad, Telangana - 501301, India, (hereinafter referred to as “Kritsnam” “Company”, “We”, “Us” or “Our”) owns and controls the following websites: www.kritsnam.com, www.dhaara.com, https://shop.dhaara.com/ and https://live.waters.blue/.
Kritsnam is engaged in the design, development, production and sale of ‘Dhaara Smart Ultrasonic Flow Meters’ of various models used in the ‘fresh-water market’ (“Product”) and the provision of services like Dhaara Live subscription and the purchase of extended warranty on the Product (“Allied Services”). Kritsnam offers a variety of Dhaara Live subscriptions on https://shop.dhaara.com/.
This Cancellation, Refund and Exchange Policy (“Policy”) sets forth the terms of cancellation, refund or exchange offered by Kritsnam on the Allied Services availed. For the purpose of this Policy, wherever the context so requires “You” or “Your” or “Customer” shall mean the end-consumer who has availed the Allied Services for its individual, commercial or industrial use.
It is recommended that You read this Policy carefully so that You understand Our policies and practices.
APPLICABILITY
If You are not satisfied with Your subscription of the Allied Services for any reason whatsoever, You may request:
- a cancellation of Your subscription at any time between the Subscription Date (defined hereinbelow) and the Date of Installment (defined hereinbelow) (“Cancellation Period”);
- a refund on Your subscription within five (5) calendar days from the date of activation of the subscription (“Refund Period”); or
- an exchange of Your subscription within fifteen (15) calendar days from the date of activation of the subscription (“Exchange Period”).
For the purpose of this Policy, “Subscription Date” refers to the date on the Customer subscribes to Dhaara Live and “Date of Installment” refers to the date on the Product has been installed at the premises or preferred location of the Customer.
Cancellation, refund or exchange of the Allied Services, irrespective of whether availed directly by the Customer from https://shop.dhaara.com/ or indirectly through Kritsnam’s authorised channel partners, shall be covered under this Policy.
Any and all claims made by the Customer against the Allied Services during the Cancellation Period, Refund Period or Exchange Period will be governed by the terms set out in this Policy.
CONDITIONS FOR CANCELLATION, REFUND OR EXCHANGE
This Policy does not apply to the Product sold by Kritsnam. For cancellation or refund of the purchase of a Product, please contact Kritsnam at help@kritsnam.com. Notwithstanding anything in this Policy, Kritsnam may, at its sole discretion, cancel or refund the purchase of a Product on a case-to-case basis.
Before granting a cancellation, refund or exchange on the Allied Services availed, Kritsnam may require that You furnish proof of subscription and follow Kritsnam’s procedures for obtaining the cancellation, refund or exchange.
In case of a refund or exchange of the Allied Services, any data collected and stored by virtue of the availed Allied Services will stand deleted upon its refund or exchange. Recovery of any previous data and information are not covered by this Policy.
TERMS OF CANCELLATION, REFUND OR EXCHANGE
To request a cancellation, refund or exchange on the Allied Services availed, You must contact Kritsnam at help@kritsnam.com and provide a brief explanation of the reason for Your request. Kritsnam will review Your request and determine, at its sole discretion, whether to grant a cancellation, refund or exchange.
If Your request for cancellation, refund or exchange is approved, Kritsnam will process the same within thirty (30) business days subject to the following terms and conditions:
- In case of a cancellation, Kritsnam will credit 100% of the total invoice raised for the procurement of the Allied Services.
- In case of a refund, Kritsnam will credit 70% of the total invoice raised for the procurement of the Allied Services.
- In case of an exchange, Kritsnam will provide an exchange on the Allied Services, if applicable. Further, if the subscription availed by the Customer (“Subscription Type A”) has a price value that is higher than that of the subscription exchanged with (“Subscription Type B”), Kritsnam will credit the balance amount to the Customer. However, if Subscription Type A has a lower price than that of Subscription Type B, the Customer shall immediately make necessary payments to Kritsnam for the balance amount.
GRIEVANCE REDRESSAL
If You have any complaints or issues with regards to the cancellation, refund or exchange process, please contact Kritsnam at business@kritsnam.com. We will make every effort to resolve Your issue in a timely and satisfactory manner. If You are not satisfied with the resolution provided by Kritsnam, You may escalate Your issue to Our grievance officer at vinay@kritsnam.com. Our grievance officer will review Your issue and work with You to find a resolution.